At Skin & Joint Injection Clinic, we aim to provide kind, professional and respectful care. If something has not met your expectations, please tell us. We take concerns seriously and use them to improve the service.
How to Raise a Concern or Make a Complaint
You can raise a concern or make a complaint in any of the following ways:
- Speak to us directly during or after your appointment
- Complaints contact: Neha Mugerwa, Registered Manager
- Telephone: 0151 203 7840
- Email: info@skinjointclinic.co.uk
- Address: Higher Bebington Health Centre, 25 Brackenwood Road, Higher Bebington, Wirral, CH63 2LR.
If you need help to make your complaint, we can support you. You may also ask someone to act on your behalf with your permission.
What We Will Do
When you make a complaint, we will:
- Acknowledge receipt of your complaint within 3 working days.
- Review and investigate your concerns thoroughly.
- Provide a full written response with an explanation of our findings and any actions taken.
In most cases, we will send a full response within 28 working days. If there is any delay, we will keep you updated.
Contacting the Registered Manager
If you are unhappy with the way we are handling your complaint, you can contact the Registered Manager using the clinic contact details above.
Giving Feedback to the CQC
You may tell the Care Quality Commission (CQC) about poor care or your experience of our service. CQC does not investigate or resolve individual complaints on your behalf, but the information you provide may inform its regulatory activity. Visit the CQC feedback page.
Our Commitment
- With respect and confidentiality
- Without discrimination
- Without affecting your right to future care
Your feedback helps us improve our services.