These terms and conditions govern your use of the Skin & Joint Injection Clinic website and set out the basis on which we provide our services. Please read them before booking. We will ask you to agree the treatment and verbally confirmed price after assessment, before treatment begins. If you have any questions, contact us at info@skinjointclinic.co.uk or on +44 151 203 7840.
About us
The Skin & Joint Injection Clinic is a private clinic led by Dr Soul Mugerwa, based at Higher Bebington Health Centre, 25 Brackenwood Road, Higher Bebington, Wirral, CH63 2LR. Our clinical lead is registered with the General Medical Council (GMC), and the clinic is registered with the Care Quality Commission (CQC).
Medical information disclaimer
The information on this website is provided for general information only and does not constitute medical advice. It is not a substitute for a consultation with a qualified healthcare professional. You should not rely on website content to diagnose or treat any condition, and you should always seek personalised advice before making decisions about your health. If you have an urgent medical problem, contact NHS 111, your GP, or call 999 in an emergency.
Appointments and bookings
Bookings can be made through our online booking system, by phone or by email. When you book, you are responsible for providing accurate information and for arriving on time. A consultation does not guarantee that a particular treatment will be offered; any treatment provided is at the clinical discretion of the treating clinician and only after appropriate assessment and informed consent.
Consultation fees and payment terms
Read our current price list. The following terms also appear on our appointment booking page.
Payment methods and timing
We accept cash, debit and credit cards (including American Express), Apple Pay and Google Pay. Payment is due at your appointment, at the time of treatment, unless we agree otherwise with you in writing. No deposit is required to book.
We do not offer payment plans or accept cryptocurrency. If you intend to claim from an insurer, check your cover before booking; do not assume the clinic can bill your insurer directly.
Final price confirmed after consultation
The final quoted price depends on the assessment at your consultation. The doctor will assess your condition, make a diagnosis and discuss the appropriate treatment with you. The doctor will then confirm the price verbally, including what is included and any additional costs, and agree the treatment and cost with you before proceeding.
A consultation without treatment costs £80. If you proceed with treatment, the consultation is included in the agreed treatment fee. Booking a consultation does not commit you to a procedure.
Published prices describe the listed services; the treatment appropriate for you and its final price can only be confirmed after assessment. You can ask questions or decide not to proceed. Any change to the proposed treatment or cost will be discussed and agreed with you before the additional treatment goes ahead.
Additional costs, including histology
Histology (laboratory examination of a removed lesion) is charged separately when clinically indicated, according to the tissue type and number of specimens listed in the histology section of our pricing page. The doctor will explain the expected laboratory cost, the number of specimens and whether further staining or specialist examination may cost extra.
Likely additional costs will be discussed with you when the treatment is agreed after consultation. If a laboratory cannot yet confirm the final cost, the doctor will explain the uncertainty and agree an estimated range or spending limit with you. Any further chargeable work or increase beyond the agreed amount will be discussed and agreed with you before it proceeds.
If you do not agree to an additional service, we will explain the clinical implications and suitable alternatives, which may include postponing treatment or referral. Agreement to fees is separate from clinical consent.
Cancellations and missed appointments
Please give at least 24 hours’ notice if you need to cancel or rearrange, where possible, so we can offer the appointment to another patient. There is no cancellation charge or missed-appointment fee. No booking deposit is taken. Please contact the clinic as soon as possible if you cannot attend.
Refunds
If you have paid for treatment that is not provided, we will refund that payment, less only any separately agreed services already delivered. This also applies if the clinic cancels or the clinician finds that treatment is unsuitable. There is no cancellation deduction.
Contact the clinic to arrange a refund or query a charge. We will confirm the amount, any itemised deduction for agreed services already delivered, the refund method and the expected processing time in writing. We will normally return payment by the original payment method where possible.
A particular clinical result cannot be guaranteed, but this does not affect your statutory rights. If you are unhappy with care already provided, contact us so we can review your concern under our complaints procedure, including any refund or other remedy that may be appropriate.
Agreeing your treatment and price
After assessing your condition and making a diagnosis, the doctor will explain the recommended treatment and confirm the quotation verbally. The treatment and its cost are agreed with you at the consultation before treatment proceeds. We do not routinely issue an individual written quotation or a copy of the agreed costs.
Booking an appointment does not mean you have agreed to a particular procedure or its price. You may ask questions and choose whether to proceed. If you have a consultation without treatment, the consultation fee is £80.
Agreement to the price is separate from informed consent to treatment. Nothing in these terms limits your statutory rights. Please contact the clinic if you need help understanding the treatment options or charges.
Results and expectations
Outcomes of any medical procedure vary from person to person, and no specific result can be guaranteed. Your clinician will discuss the likely benefits, risks and alternatives with you before any treatment so that you can give informed consent.
Use of this website
You agree that you will not:
- Use the website in any way that is unlawful or that could damage, disable or impair it.
- Attempt to gain unauthorised access to the website or any system connected to it.
- Copy, reproduce or redistribute content from the website without our permission, except as allowed below.
Intellectual property
All content on this website — including text, images, logos and design — is owned by or licensed to the Skin & Joint Injection Clinic and is protected by copyright and other intellectual property rights. You may view and print pages for your own personal, non-commercial use, but you may not otherwise use our content without our prior written consent.
Links to other websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those websites, and a link does not imply our endorsement.
Limitation of liability
While we take care to keep the information on this website accurate and up to date, we do not warrant that it is complete or error-free. To the fullest extent permitted by law, we are not liable for any loss or damage arising from reliance on website content. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we handle your personal information.
Complaints
We aim to provide a high standard of care. If something has not met your expectations, please see our complaints procedure.
Changes to these terms
We may update these terms from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check this page periodically.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.